5.4 | Instructions for Security Duty

These instructions are suitable for all security.

To promote security, please use 300 Points to purchase the Promotion Point System.

Instructions for using the cuff system

1. Equip the Handcuffs

   The handcuff is already in your inventory. Press your inventory to equip it.

   
2. Definition of Thief

   When customers leave the store and the EAS Gate sounds or VOCOVO indicates “Zone: 1 | Alarm,” and the customer’s nametag shows “STEALING,” they are considered to be a thief.

   
3. Cuff the Thief

   When you identify a thief, equip your handcuff and cuff them by pressing “C”. Bring them back to the cashier self-service checkout area and uncuff them by pressing “C” again.

   You must inform the stealers that they need to pay before leaving the store.

   If necessary, specify the number of products they stole using the Inventory Search Tool. If they are using a basket or trolley, instruct them to unload the items for payment.

   
4. If the behaviour continues...

   If the thief continues to steal items or trolling the EAS Gate, issue a informal warning to stop. If the behavior continues, please issue a formal warning.

   For more information on moderation, please refer to 2 | Moderation Guide.

   

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Instructions for using the Inventory Search Tool

To check the number or names of items that the thief has stolen, you may use the Inventory Search Tool.

The “Inventory Search Tool” is already in your inventory. Press your inventory to equip it.

Enter the thief’s username or display name to view all relevant details.

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Reminder

Please note that all cuffs and warnings will be recorded. Adhere to the 1 | Staff of Conduct and the 2 | Moderation Guide when dealing with stealers. If you issue a warning a customer without a valid reason, or if it is done intentionally, you may receive a warning, demotion, or risk being blacklisted, depending on the severity of the action.